Do you ship internationally?
Yes, we do ship internationally, however the shipping time will vary.
What currency are the prices I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at firstname.lastname@example.org.
I am not happy with my order, can it be returned? What if there is an issue? Simply drop us an email with your order number and tell us more at email@example.com - we will assist you as soon as possible. Please refer to our extensive returns & refund policy.
Can I cancel my order?
You are able to cancel your order and receive a full refund only if you cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address, what do I do now?
If you have miss spelled or auto filled in an incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at firstname.lastname@example.org. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different stock locations based on your shipping address. The average shipping time is 15-25 business days during this COVID-19 period.
I have a question that wasn't answered above, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to email@example.com and we will be happy to assist you in any way we can. We do receive a large number of emails, so we would appreciate your patience. If you wish to get a prompt response, please attach your order number and address the problem clearly. Thank you!